Returns and Refunds - Europe and destinations other than UK and Ireland.

Returns and Refunds - Europe and destinations other than UK and Ireland.

Items Damaged In Transit, Faulty items and Wrong Items

If you receive an item that has been damaged in transit, have a manufacturers fault or where you've received an incorrect item, you should contact us immediately at We will require you to take one or several photos of the item, and where applicable, the damaged item and packaging.

Once we receive your email, we will contact you with the best approach as it may vary from case to case. In every case we will endeavour to get a new item sent out to you as soon as we've processed your return.

If you have to return the original item to us, then we will reimburse your shipping costs for up to £25. Please email proof of your shipping costs to

In cases where the item is no longer in stock, we will offer an alternative product or refund you in full for the item(s) in question.

Unwanted Items

Please note that we are unable to offer Exchanges for international orders. If you are unhappy with the item you bought, please return it to us as soon as possible and remember to include the Returns Form supplied in the original parcel.

Customers in the EU

  • If you return any unwanted item within 14 days of receiving it, we will refund the cost of the item itself.
  • If you return any unwanted item within 7 days of receiving it we will also refund the original shipping charges.
  • If you return any unwanted item after 14 days of receiving it, we may not be able to offer you a refund.

We will not cover your charges for sending any unwanted item back to us over and above those outlined above.

Customers outside of the EU

Customers outside of the EU should contact us at before returning any unwanted items.

Returning Heavy Goods From Abroad

Please note that you should always contact us at if you plan to return an item weighing more than 10kgs.


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